Keep your cards safe, and lock them when they're not in use
You receive two Loaded™ for Travel cards – one for general use and another as a back-up. Keep them both safe, in a place where only you have access. When you’re not using your cards, you can lock them - get in touch and we’ll make it happen.
Take your second card with you as a back-up
Take your second card as a back-up when you travel – it’s no use to you if you leave it at home. It should be stored separately from your main card, but accessible in case that card gets lost, stolen or eaten by an ATM. Don’t keep them nestled together in your wallet either.
Check your card activity regularly
We don’t send out printed statements for your Loaded™ for Travel card account (we’re saving the trees), but we'll provide you with monthly statements which will be available online when you log-in to your account. Keep an eye on your card activity to make sure nothing fishy’s going on. You can use the Loaded™ for Travel app (available on iOS and Android) or log in to your account.
Lost or stolen cards
If your main card gets lost, stolen or eaten by an ATM, you can start using your second card straight away. The second card has the same access as your first card so you can continue using it without any inconvenience.
If anything happens to either card, call us straight away on
- 0800 825 335 (from New Zealand)
- +64 4 471 0222 (from overseas)