What you need to do

You need to let us know something's not quite right within 60 days of the transaction in question. Give us a call or fill in the dispute form (PDF), scan and email it to chargeback@kiwibank.co.nz

Or post it to:

Loaded for Travel
Private Bag 39888
Wellington 5045

Please note: When you dispute a transaction made using your Loaded™ for Travel card, you won't be charged a fee if the disputed transaction is upheld. If it isn't upheld, a fee of NZD 15 is charged.