Important information

We're discontinuing Loaded™ for Travel cards – we stopped selling cards in December. Any cards that remain open as at 2 June 2020 will be cancelled. Find out more about the changes.

You can call us anytime 24 hours a day, seven days a week.

Looking for something in particular? 

We're happy to hear from you, but you might save yourself a phone call by checking out the info we have here.  If you still have a question about your Loaded™ for Travel card, you can email us at

Ways to make the most of your card

Guides to setting up and managing your card

Experiencing difficulties

Exchange rates, fees, terms and conditions


Make your life a little easier and do it with our app

Use the Loaded™ for Travel app to keep tabs on your balance and transactions, transfer funds between currencies, update your personal details or lock/unlock your card.