You can call us anytime 24 hours a day, seven days a week.

Looking for something in particular? 

We're happy to hear from you, but you might save yourself a phone call by checking out the info we have here.  If you still have a question about your Loaded™ for Travel card, you can email us at

Apply for a Loaded™ for Travel card

Ways to make the most of your card

Guides to setting up and managing your card

Experiencing difficulties

Exchange rates, fees, terms and conditions


Make your life a little easier and do it with our app

Use the Loaded™ for Travel app to keep tabs on your balance and transactions, transfer funds between currencies, update your personal details or lock/unlock your card.