Online, TXT and phone prepaid card services – Loaded for Travel

Loaded for Travel offers a range of online, TXT and phone services to help you manage your travel money.

Online services

Once you get your Loaded for Travel card you can do most things online on My Account - add new currencies, check your balances, and view your transactions. You can also change your PIN and request TXT alerts.   

When you first log on you'll be asked to enter your date of birth, card number and the CVV2 number. You'll be prompted to change the password and enter a user code for future access.

TXT and email services

With Loaded for Travel you can request account information by TXT or opt to receive TXT and email alerts automatically, so you can easily keep track of your travel money. More about TXT and email services

You can use our TXT services in most countries around the world - to check if TXT is available in the country you are travelling to click here, select the country and if the "SMS" column is ticked, then it is available on that network within that country. 

Automated phone service

You can use our automated phone service to get your card balance and check your last 10 transactions. Phone 0800 TAKE FLIGHT (0800 825 335) and follow the voice prompts.

The first time you use this service you’ll be prompted to enter a phone PIN. Please use the day and month of your birthday - 0208 if your birthday is 2nd of August. You’ll then be prompted to enter a new PIN.

Things you can do

Card service Travel Card website Automated phone service PostShops
Reload your card1 yep nope yep
Check your balance2 yep yep nope
View/hear transactions yep yep nope
View and print statements yep nope nope
Lock and unlock cards yep yep nope
Request and cancel TXT and email message alerts yep nope nope
Add more currency wallets1 yep nope yep
Transfer money between currency wallets yep nope nope
Report lost, stolen, damaged, retained cards nope yep yep
Change your Travel Card PIN yep yep yep
Purchase travel insurance2 nope nope yep
Request and cancel mail holds nope nope yep
Card closure and refunds nope nope yep

1 also available through internet banking
2 also available Kiwibank Internet Banking for Kiwibank customers