When you’ve finished with your Loaded for Travel card, we can close the card and refund the card balance to you in New Zealand dollars (less any applicable fees). If you hold any foreign currencies on the card, the foreign exchange rate of the day will apply. You will be refunded based on the rate of the day on the day the card is closed.
Before closing your card, we recommend you go to My Account and print off a transaction history for your records. We will not be able to provide a paper statement for you.
Note, your card will be automatically closed if the card is in negative balance for longer than three months without any activity; or if the card has no activity for longer than six months and has a zero balance.
You can request to have a card closed by downloading a closure form. Fill in the form, scan it and email it to enquiries@loadedcard.co.nz or fax it to us on (04) 472 3091.
Loaded cards are issued by Kiwibank Limited. Download Kiwibank’s Disclosure Statement or pick up a copy from your local Kiwibank.